Managed Network Services

Server Monitoring Services

When you sign up for the ACP System Shield NOC you get a 24/7/365 service that will monitor and maintain your desktops, servers, network devices and applications by certified…

When you sign up for the ACP System Shield NOC you get a 24/7/365 service that will monitor and maintain your desktops, servers, network devices and applications by certified support technicians.  You can Increase the availability and performance of your IT infrastructure and business applications while minimizing downtime.  The ACP System Shield NOC provides a remote monitoring, remediation and management solution without using your costly IT staff.  This lets you allocate your own technical staff to other high priority projects while reliably managing your technology infrastructure.

 

How It Works

The ACP System Shield NOC uses a remote monitoring and management (RMM) application to ensure your systems are up and running through active alerts.  When the RMM receives an alert, our certified technicians analyze the data and quickly notify your IT staff of any potential issues.  Our technicians troubleshoot the incident to remediate the problem.

 

Desktop Monitoring & Patch Management

We monitor any Microsoft personal computer for its latest status as well as the remote verification and download of approved patches.  This improves your user’s satisfaction.

 

Server Monitoring & Remediation

We monitor alerts and troubleshoot problems to remediate end user incidents.  This includes the escalation of unresolved incidents and enduser administration of moves, adds and changes.  This significantly reduces the demands on your IT staff as supportis offered 24/7/365, and off-hours,weekends and holidays.


Unlimited Helpdesk

When you sign up for Help Desk Service you’ll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians.

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When you sign up for Help Desk Service you’ll enjoy live, U.S.-based, 24/7 technical support on software and hardware products from certified frontline-support technicians.

Please contact us for a complete list of supported software, hardware and applications.

The Human Touch

Our friendly customer-service team will use industry-leading internal processes to expertly troubleshoot your technical issues.

Quality Assured

Phone calls are randomly recorded and monitored by a trained quality-assurance team.

ACP System Shield Help Desk Support:

Benefit from a call-answering service, troubleshooting and call-logging, using a populated knowledge base to resolve the incident at first point of contact.

  • Windows and Apple workstation troubleshooting and triage
  • Desktop peripheral hardware included
  • Issues resolved using remote control
  • Server-based password resets

Security Services

With this service ACP will monitor your network’s firewall for security purposes or network traffic.  We will also help with Antivirus and Antispyware protection…

With this service ACP will monitor your network’s firewall for security purposes or network traffic.  We will also help with Antivirus and Antispyware protection for your network.  Both of these services will allow you to operate your business more securely and efficiently.


Our Team

At ACP we believe people make the difference.  Because of this creed our ownership continually invests in experienced personnel who bring creative solutions and proven methods to our customers.  we are committed to helping businesses optimize available technology, enhance productivity, reduce business risk and maximize return on investment. Leveraging our expertise and past experiences, we offer a customized approach to designing, developing, and implementing end-to-end solutions to meet your needs.

Industries Served

All.



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