Service

Service

ACP understands that service is of paramount importance to our customers in the high volume and commercial print markets.  If your device is down, you aren’t delivering your products and therefore not getting paid.  All Copy has implemented many creative solutions to maximize your uptime.

1. We warehouse parts and consumables locally.  Yes, we have access to the same manufacturer distribution centers as the other guys, but ACP keeps over $1.7 million in local parts & consumables inventory so that we can provide the fastest turnarounds on these items.
2. We divide our service teams into groups based on product.  Techs only work on a single family of machines so that they can have the expertise and car stock to get the job done right, the first time.
3. We provide company vehicles for our technicians.  The Chevy HHR was select for its combination of large storage capacity (29 cubic feet) for on-site parts inventory as well as its impressive fuel efficiency (30 mpg).  

All Copy Products has advanced our position in the Office Equipment and Services market by partnering with a national consulting firm, BEI Services. BEI's goal is to streamline customer service channels by reducing customer downtime and compensating service technicians for their hard work.

Our goal is to reduce downtime for our customers. BEI's program attacks this aspect of service by requiring each technician to take a “total call” approach rather than just repairing the issue at hand. For example, if your machine is misfeeding, but will soon need the drum replaced, our technicians will replace the drum on the current call rather than return a few days later. The benefit allows you to concentrate on your core business rather than worry about your office equipment.

Our technicians receive bonuses on a commission structure based on the number of copies you produce between service calls which gives them incentive. The more copies you produce between service calls, the more compensation the technicians take home.

This solution allows us to rank our technicians according to how well they are performing. The best technicians have the ability to earn bonuses every month, helping to insure that our technicians have a higher level of job satisfaction. In turn, this helps eliminates technician turnover – allowing All Copy Products to have the most knowledgeable and reliable technicians around. This not only gives them incentive to improve, but allows us to allocate our service training dollars to the areas that need the most attention.

Secondly, BEI's stack rankings and the additional focused training allow us to split our technicians into territories. This gives us the ability to reduce our average response times. Your primary benefits are reduced frustration and reduced downtime for your office equipment, both of which result in more productivity.

No machine can run forever without proper maintenance, but with All Copy Products and our partnership with BEI Services, you have the opportunity to receive service and support far exceeding that of any other office solution provider.