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Copier-Multifunction Printer

Office Copier Repair: How to get Reliable Service?

WRITTEN BY
Michelle Lievense

You’ve been reading reviews, examining specs, comparing prices, speaking with experts, you finally settled on the ideal copier for your office. It’ll do everything you need and promises to keep your team productive and efficient. Have you thought about maintenance and repair packages? 

The truth is when a machine goes down, it can significantly impact your entire business. Printing and copying can create surprising workflow bottlenecks when those functions aren’t available. Whether it’s for a few hours, days, or even weeks, work piles up, meetings and communications are slower, and office morale can plummet. 

You need to be sure you’ve selected the right copier repair company with exceptional copier repair service in your area. Here are a few tips to ensure you get the best service in your area, so you don’t have to pay more money in the future.

Manufacturer Dealer VS Local Dealer

Manufacturers often offer repair services. On the surface, it may make sense to go with their copier repair service. After all, their service technicians will be fully versed and well-trained in the manufacturer's make and model as well as known issues, common challenges, and quick workarounds to get you up and running. 

Local dealers, however, have an added advantage. They often use the same service technicians or techs that have been certified by the manufacturer, so they may be just as familiar with your office copier as the manufacturer’s technicians. The added advantage is that they will be motivated to offer exceptional customer service above and beyond the manufacturer so they can win your return business. 

Manufacturers want to make sure you don’t have to face any manufacturing defects. On the other hand, your local dealer is looking to establish a long-term relationship with you. They’ll send technicians to outperform the competition by responding to the scene faster, keeping more parts on hand to fix the copier with fewer delays, and do it all with maintaining better communication and customer service.

What to Look for in Copier Repair Services

It can be tough to know what to look for when comparing copier repair service packages. Here are a few tips on what to look for when considering the right copier repair service. 

Experience

The experience of the service technicians can’t be overemphasized. There is a significant difference between a tech that just went through the manufacturer’s certification repair course and someone who has been repairing printers and copiers for years. 

Someone who has been doing this for a while will have the experience and background to anticipate problems, know about known issues, and even find creative solutions. They’ll also know what tends to need repair in a copier’s life cycle, and will be able to stock materials and parts in anticipation of your specific needs. 

Specialization 

Someone who has been doing this work for years or even decades will have a pretty good idea of what can and will go wrong. If they have experience with multiple manufacturers, it can be beneficial because they’ll know how different companies solve the same problems and get creative when your copier needs repairs. 

However, you want to see some sort of specific specialization. Suppose the technicians are just trained to understand how copiers generally work but aren’t certified in the manufacturer of your specific machine. In that case, they may not know what to expect and will have to take longer to poke around and figure out the source of your copier problem. 

Prices

Some copier repair companies will have a pay-as-you-go option, but those will almost always be the most expensive, even if you have a newer copier that you don’t expect will break down anytime soon. 

Other pricing plans may be a flat rate for a term of service, such as one-year or five-years. Or you might find a copier repair service that covers all basic repairs for one low monthly rate or yearly rate, with a price ladder for more complicated repairs. 

Conclusion: Is it Your Fault that Your Copier Breaks Down?

The best answer to the question about whether it’s your fault that your copier has broken down is most often no. Unless you actively beat up on your machines, breakdowns will be because of normal wear and tear. 

The exception might be that you’ll need to do regular maintenance on your copier. If you avoid regular maintenance or fall too far behind, it may need repairs that could have been avoided. 

Keep your machine on a regular maintenance schedule. Watch for an increase in the number of paper jams. And if network issues begin to show up, call in a professional earlier rather than later. One of the best ways to avoid copier repair services is to have a way for employees to report problems so you can track and tackle any developing issues before they become serious breakdowns.

Did you know All Copy Products offers award-winning copier and printer repair service? Their highly trained and experienced technicians work hard to fix the problem on the first visit. Contact All Copy Products to talk about your copier needs for a custom solution that will suit your business, team, and unique copier needs. 

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