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Award-Winning Service

At ACP we believe every business we partner with deserves superior service and reliability.

ACP Technicians

Partnering with ACP means you benefit from the years of expertise that our service technicians bring to the table. Our award-winning service technicians make sure that your equipment is fixed correctly the first time they visit.

We take pride in our technicians’ ability to provide superior service to our partners, which is why we are continually helping them improve. A fundamental way we are guaranteeing this is by providing ongoing training on new processes, machines, and methods to our service technicians to ensure that they are providing our partners with the best service possible.

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winning awards

ACP’s Technician Bonus Program

Traditionally, companies incentivize their technicians on how many service calls they can make in one day, leading to quick fixes that only temporarily solve the problem. To address this issue, we developed the ACP Technician Bonus Program. At ACP we know that you want your office to run as efficiently as possible with minimal equipment downtime and our Technician Bonus Program helps you achieve that.

In this program, we incentivize our technicians based on the amount of time between calls rather than the number of calls made per day. This approach ensures that not only is your equipment’s issue resolved correctly the first time, but that future problems are avoided as our technicians perform preventative maintenance to provide maximum equipment uptime.

Service By The Numbers

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3.39 hr
Average response time
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100+
Vehicle fleet
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70+
Technicians
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87.8
NPS Score
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86%
First call effective rate

Service Awards

PROs Elite 100 Certified

ACP is proud to be the only PROs Elite 100 certified dealer in our market. ACP was awarded the PROs Elite 100 status because of our dedication to providing world-class service to our partners. In order to be considered for this nationally-recognized service award, PROs performs an intensive, ongoing audit of all service-based activities and results.

Overseen by the PROs proprietary Performance Improvement Virtual Operations Tools (PIVOT), ACP’s service was analyzed to ensure that all of our partners receive consistent, quality care. A couple of the factors considered before awarding PROs Elite 100 status are:

We are proud to have been awarded this distinguished title and continue to improve our service programs, daily. Find out more about the PROs Elite 100 and see what it means to partner with ACP.

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of the time, technicians should have the correct parts on hand for fixing any problem a piece of equipment may be facing.
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minimum uptime resulting from technician servicing and training techniques that are audited by PROs.

Want to know more about how our award-winning service can help your business? Contact us today!

Request a Free Consultation